Account and Billing FAQs

What am I able to do from the My Account Activate and Troubleshoot Services module?


From this Overview tab module, you can:

  • View a complete list of your services
  • View a complete list of your equipment (see details and, if available, user guides)
  • Troubleshoot the most commonly experienced issues and see common solutions.
  • Reboot or reset your Set-Top Box or cable modem.