Account and Billing FAQs

Why am I receiving notification that my debit/credit card is no longer active?

The card you use for recurring payments, also known as AutoPay, could be inactive for a number of reasons:

  • The card has expired.
  • The card has been canceled.
  • The card has reached its credit or debit limit.

It is important to update your account credit/debit card information to avoid interrupted service and reactivation fees. To update your card, please contact us.