Account and Billing FAQs

Can I change my TWC ID password?


Yes. To change your password, sign in to My Account. On the My Profile tab, click Edit next to your encrypted password.

Your password must:

  • Be between 8 and 16 characters in length
  • May contain letters and numbers
  • May contain special characters but not required (! @ # $ % *)
  • Include at least one number
  • Not match your username
  • Not repeat the same character 3 times in a row