Account and Billing FAQs

Can I change my TWC ID username?


Yes. To change your username, sign in to My Account. On the My Profile tab, click Edit next to your username.

Your username can be:

  • Between 5 and 64 characters long
  • Only one word
  • An email address.

Note: To use an email address as your username, you must use the email address associated with your TWC ID.