Account and Billing FAQs

How do I create a TWC ID for other members of my household?

You can add a new user by clicking User Management on the My Profile tab and following these steps:

1. Click Add a User.

2. Enter the user’s first name, last name and email address.

3. Select Make this person an Account Partner if you want the user to have full access to your account. Or, specify the applications you'd like to give them access to, including Call History, VoiceZone® or Spectrum TV.

4. Select I have read and agree to the Terms and Conditions.

5. Click Add.

Once your invitation has been sent, the new user can use the information from the email to set up a TWC ID. Note: if your invitation is not accepted within 72 hours, it will expire. You'll need to resend the invitation to your users from the Manage User list.