Account and Billing FAQs

What can I do if my Internet, Phone or TV service is not working?

If you are experiencing difficulty with your Phone, Internet or TV service, you can check on outages in your area through the Outage Alerts feature of the MY TWC® app.

Under the Services and Troubleshooting tab, tap the Check Equipment Status button. The app will update with a report on all of your services, and diagnose the issue.

Once you receive the report on your services you can use My TWC to further troubleshoot your system.