Account and Billing FAQs

How do I get service installed in my home?

If you are interested in becoming a customer, you can start service by placing an order online or by contacting us.

When ordering online, simply enter the address of the location where you would like to begin service to see what options are available in your area.

For your installation, you’ll receive a window of time when an installer will be arriving at your home.

Things you need to know before your appointment:

• Someone 18 years or older, with a valid photo ID, must be at home for the duration of your appointment.
• The technician will call to verify you are at home prior to arrival.
• Fees may be associated to your appointment, which may include service charges, installation fees and a deposit.

Special note to renters: If your service requires custom wiring, you will need to provide our technician with a letter of consent from your landlord.