Account and Billing FAQs

What is the Internet installation procedure? Can I install the modem myself?

When you subscribe to an Internet plan you have the option to lease a cable modem from us or to buy your own. Visit our lease or buy your modem page for more information.

Installation options:

  • Professional Installation: This option may be subject to a one-time installation fee and includes the installation of the modem, coaxial cable wire and drivers. We also offer an option to perform an activation that sets your homepage, configures your email and Internet browser and downloads a program, Flash, if necessary.
  • Self-Installation: If you are an existing customer and want to add services, you can save time and money by doing it yourself with an Easy Connect Kit. You can pick up an Easy Connect Kit at a local store location or opt to have it delivered. The Kit contains everything you need to connect your computer: a high-speed Easy Connect Guide, two coaxial cables, one ethernet cable or USB cable and one splitter (if needed). An active cable outlet in the same room where you will have the computer is required.

For more information on do-it-yourself installation, including eligibility requirements, visit our Easy Connect Kit page.