Account and Billing FAQs

How can I pay my bill?


A Spanish version of your bill is available. Contact us if you prefer to switch to a Spanish-language statement.

See a sample Spanish statement ›


You can pay your bill through a variety of options, including online through My Account or the My TWC® App, in person, by phone, by mail or via live chat on a computer.

Note: The following forms of payment are accepted regardless of how you choose to pay your bill:

Credit cards: American Express, Discover, MasterCard and Visa
Debit cards: MasterCard and Visa

Additional forms of eligible payment vary by option.  

 

Making a payment online with My Account

Read step-by-step instructions for making a one-time payment or setting up recurring payments (also known as AutoPay).

Paying your bill online with My Account is free.  

In addition to the general forms of payment listed above, you may also pay by Electronic Funds Transfer (EFT) from your checking or savings account with My Account.

 

Making a payment with the My TWC® app

The first step is to Download the My TWC® app from Google Play for your Android™ OS device or from the App Store for your iOS device.

Read step-by-step instructions for making a one-time payment.

In addition to the general forms of payment listed above, you may also pay by Electronic Funds Transfer (EFT) from your checking or savings account with the My TWC® app.

 

Making a payment in person at a local store location

You can make payments at any store location or designated payment center as long as it is within the same region from which the bill was generated. In other words, you cannot pay a bill for services in New York, NY in a Corpus Christi, TX store location/payment center because these are different regions.

Find a store location/payment center near you

In addition to the general forms of payment listed above, you may also pay by cash, check or money order when paying in person.

 

Making a payment by phone

Use your credit card or bank checking account to pay your bill at your convenience via phone. Tip: Have your printed bill and credit card handy.

1. Call 1-800-892-4357.
2. Say "pay my bill" when asked why you are calling.
3. Follow the voice-activated prompts to complete the bill pay transaction.

In addition to the general forms of payment listed above, you may also pay by check by phone when paying by phone.

 

Making a payment through the mail

In addition to the general forms of payment listed above, you may also pay by check or money order by mail.

Guidelines for paying by mail:

  • For prompt processing of your payment, mail it to the address listed on your bill and use the appropriate postage.
  • Include either your current billing statement in the return envelope and/or write your account number on your check or money order.
  • When paying by mail, we recommend that you use a check or money order, payable to Time Warner Cable. For your security, please avoid sending cash through the mail.

 

Making a payment via live chat

Payments made through live chat must be done from a computer. Note: Payments cannot be accepted via live chat on a smartphone or tablet at this time.

Tip: Have your printed bill and credit card or checkbook handy.

  1. Let the chat agent know you are interested in making a payment.
  2. The chat agent will send you a secure form through the chat.
  3. Complete the form with the necessary payment details and click Submit to return it to the chat agent.
  4. The chat agent will provide a confirmation number once the payment is processed.