Account and Billing FAQs

What assistance do you provide to those customers who are visually impaired?

Upon request, we provide the following services:

  • Billing statements in Braille or in large font.
  • Customer Service Representatives are available to read billing statements to you.
  • Large button remotes.
  • If a disability makes it difficult for you to use a telephone directory, you may qualify for free use of 411 directory assistance.
  • Service dogs are allowed at all payment and retail centers.
  • Coming soon is full compatibility of all our websites with reader software, so that you can access all information available on our websites.


For details regarding these services, please contact us. These services are provided at no cost to you.