Account and Billing FAQs

What assistance does Time Warner Cable provide to those customers who are visually impaired?

Upon request, Time Warner Cable provides the following services:

  • Billing statements in Braille or in large font.
  • Customer Service Representatives are available to read billing statements to you.
  • Braille channel lineups.
  • Large button remotes.
  • If a disability makes it difficult for you to use a telephone directory, you may qualify for free use of 411 directory assistance.
  • Service dogs are allowed at all Time Warner Cable payment and retail centers.
  • Coming soon is full compatibility of all Time Warner Cable websites with reader software, so that you can access all information available on our websites.


For details regarding these services, please contact us. These services are provided at no cost to you.