Internet FAQs

How do I retrieve my email Master Account username?


The Username Retrieval Tool enables you to retrieve your master account username via a web interface.

Note: The Username Retrieval Tool will launch in a pop-up window. If you have a pop-up blocker turned on, you may need to adjust your browser settings to allow pop-ups.

To retrieve your master account username,

  1. Visit the Username Retrieval Tool page.
  2. Enter your 10-digit phone number in the field provided.
  3. Answer the Security Verification Question in the field provided. Note: Be sure to use upper/lowercase characters; an exact match is required.
  4. Your TWC Master Account email address will display.
  5. If you need to create a new password for this account, click on the Create Password button.

For more information, visit Email Setup.