Internet FAQs

What is TWC Mail?

TWC Mail is an easy way to check your email from any computer with Internet access. When you subscribe to Internet service, you'll automatically be assigned an email account.

With TWC Mail, you'll get an online address book, increased storage, message sorting and strengthened email capabilities, plus a safe and secure email exchange, parental controls, mail filtering, blocking capabilities and user authentication.

Service and Storage

Each mailbox has 5 GB of storage by default.


You can create up to seven email accounts.


  • Receiving Limits: There is a total message size of 30MB, including attachments, which can be received into accounts. Adequate storage space must be available for the email to be received.
  • Sending Limits: Subscribers can send emails of up to 30MB in total size, including attachments. Subscribers are allowed to send emails to up to 1,000 recipients every 24 hours per IP address. Emails can have up to 99 recipients in each of the To and CC fields.

Address Book

TWC Mail provides an address book called Contacts. This feature gives you the ability to:

  • Create a new contact
  • Create a contact group
  • Delete a contact or group entry
  • Search for a contact or a contact group
  • Send a message from the address book


With TWC Mail, both incoming and outgoing email messages are scanned for viruses and infected messages will be discarded. Suspected spam can be delivered to the Inbox, delivered and prefixed with “spam” in the subject line, placed directly into a junk email folder or deleted.

Deleting Email

A deleted message, or trash, is permanently deleted after three days. Spam and Junk mail are permanently deleted after 14 days.