Internet FAQs

How can I get my devices to connect automatically to my In-home WiFi?


To get your devices to connect with your new Wireless Gateway, you can change your WiFi network name and password so they remain the same as with your current equipment.

To change your WiFi network name and password:

  1. Before installing your new equipment, be sure to write down your WiFi network name and password. You may have memorized this, but it can also be found on the sticker attached to your old Wireless Gateway.
  2. Install your new Wireless Gateway according to the instructions provided in your Self-Install kit. Learn more.
  3. Sign in to your account online or in the My TWC app.
  4. Navigate to In-home WiFi settings.
  5. Choose to view or make changes to your WiFi network name and password.
  6. Update your WiFi network name and password to your previous network name and password (see step 1 above).
  7. If your new network name and password are the same as they were with your previous Wireless Gateway, your devices should connect automatically to your In-home WiFi network.