Internet FAQs

How do I change my Home WiFi settings, including network name (SSID) and SSID password?


If you need to change your network name (SSID), SSID password (Pre-Shared Key) or other WiFi settings, such as encryption parameters or channel and device settings, you can do so via the WiFi-enabled Internet modem web-based interface.

Important: Your network name can also be known as a Wireless Network Name or SSID.

Important: Your WiFi password can also be known as a WPA Pre-Shared Key.

  1. Type http://192.168.0.1 in your browser bar while connected to your WiFi-enabled Internet modem (either directly or via WiFi).
  2. Enter the username and passcode to get into the settings of your WiFi-enabled Internet modem.

Note: Your username and passcode are set up by you and your technician during installation and are different from the chosen network name (SSID) and password you use to connect your devices to your Home WiFi. If you do not have the username and passcode for your WiFi-enabled Internet modem, you can try using the default equipment settings found in the table below.

  1. Select from the menu options the relevant section to make any changes.

Note: You can also change configurable items such as security logins, encryption parameters, WiFi settings, etc.

For additional instructions on your WiFi-enabled Internet modem, please see your Equipment User Guide found in My Account

Our Easy Connect Kit Guide for Internet can also help you to determine where to locate your network name (SSID) and SSID password (Pre-Shared Key). Visit the Easy Connect Kit page to download the guide and then look for the “Connect to Home WiFi Network” section.

 

Note: Modem model is located on the sticker on the back of the modem.

MODEM DEFAULT USER NAME DEFAULT PASSWORD
Arris DG1670A
admin password
Arris DG860A
admin password
Arris TG1672G admin password
Arris TG852G
admin password
Arris TG862G
admin password
Technicolor/Thomson/RCA TCM8715D admin password
Technicolor/Thomson/RCA TC8717T
admin password
Technicolor/Thomson/RCA DWG875A
No user name required
admin
Ubee/Ambit DDW3611
user
user
Ubee/Ambit DDW365
user
user
Ubee/Ambit DDW36C
admin
see device label*
Ubee/Ambit DVW3201B
user user
Ubee/Ambit DVW32CB
admin
see device label*

*A random password can be found on the device label