Internet FAQs

What should I do if I changed my WiFi security settings and now some devices are having issues connecting to the WiFi network?

If you have changed your WiFi settings, make sure the connecting devices are set to use the new settings (for example, changing your WiFi SSID and/or password would require updates to each connected device). Also, make sure that you're using WiFi security settings that are compatible with your devices.

Note: Some older WiFi-capable devices may not be compatible with WPA2 with AES encryption. If this is the case, we recommend trying WPA2 - AES+TKIP encryption as a fall back option.