Internet FAQs

If my cable goes out, does my Internet go out too?

If the cable lines are damaged, you will not have a cable or Internet connection. However, if the lines are not damaged and your cable signals go out, it is possible to continue Internet access because signals are sent separately using the same cable line. To check on area outages and/or to assist with restoring your service, check the troubleshooting tools using the My TWC® app and My Account or you can contact us.