Internet FAQs

Can I purchase my own Internet modem?

Yes, you may purchase your own modem, for use with your Internet service, but first consult the list of compatible modems. If you choose to purchase your own modem, the monthly Internet modem lease charge will be waived. If you have Phone service, you will need to keep the eMTA (a cable modem and voice adapter bundled into a single device), at no charge, to continue enjoying that service. However, the USB and Ethernet ports on the modem will not be operational.

Keep in mind that one of the risks associated with purchasing your own modem is that it may become obsolete and/or unable to support new features or speeds that may be introduced in the future. If you lease a modem from us, you can be confident that the equipment will support the current features and speeds provided as part of your Internet package.