Internet FAQs

Does the Internet Modem Lease charge apply to all customers?

The Internet Modem Lease charge applies to Internet customers who lease a modem for most of our Internet services.

Services that are excluded:

  • Starter Internet customers
  • Connected Learning customers in New York City
  • SignatureHome® customers
  • IntelligentHome and TWC TV® customers (when a separate, additional modem is used solely to support these services)
  • Price Lock Guarantee (PLG) subscribers