Internet FAQs

What should I do if I purchased a modem but I am still being charged a modem lease fee?

To have the modem lease charges removed from your bill, you must activate your new, purchased modem and return the leased modem and power cord to a TWC retail store. If you have done both of these things and still see the charge, contact us.

Note: Failure to return your leased modem and power cord may result in additional equipment charges and continuing monthly Internet Modem Lease charges.