Internet FAQs

Why are you charging me for the Internet modem, but not the Phone modem?

When you have both Internet and Phone service, Time Warner Cable provides you with a special modem called an eMTA which provides both services through one device.

Our lease charge is for the Internet modem, not for the phone modem. We are able to give you the option of purchasing your own Internet modem, which means you will not incur the monthly Internet Modem Lease charge; however, you will still need an eMTA to provide your phone service.

We will allow you to bring your own Internet modem while still providing you an eMTA without the lease charge.