Internet FAQs

What is the scam associated to Green Dot MoneyPak® cards and how do I protect myself?

Green Dot MoneyPak® cards are legitimate pre-paid cards available at convenience stores and pharmacies. Consumers add money to these cards and use them to pay bills as well as to add money to online accounts. Green Dot also produces pre-paid debit cards.

Scam artists are using both of these types of cards to get cash from victims. To perpetrate the fraud, they call victims and tell them they are calling from Time Warner Cable. They then offer them a discount or special upgrade of service if they agree to pay in advance. The victims are instructed to buy a Green Dot MoneyPak® card and to place money on the card. Victims then provide the MoneyPak® PIN, allowing the scammers to transfer the money immediately from the Green Dot card to another account. Once transferred, the victim’s money is lost.

If you feel you have been victimized in this way, contact your local police agency and file a report.

Green Dot MoneyPak® cards and similar cash-load cards have been the focus of scammers around the country to defraud unsuspecting people. Avoid reacting to requests requiring you to purchase MoneyPak® cards, but if you do purchase one for any reason treat it like cash because unlike credit cards, MoneyPak® transactions can never be reversed.

Scammers have the ability to “spoof” their caller ID information to make it appear they are calling from our company when, in fact, they are not. Verify and confirm details, special offers or account status by calling Time Warner Cable directly at 1-855-70-SPECTRUM (855-707-7328).

If someone calls you and demands payment via a MoneyPak® card or other cash-loaded card, you should disconnect without providing any information or taking any instructions from the caller. Time Warner Cable will NEVER make an offer for service, discounts or other special offerings contingent upon payment through a MoneyPak® or other cash-loaded card.