Internet FAQs

What is Phishing and how do I protect myself?

Phishing is an attempt to acquire confidential information — like usernames, passwords and credit or debit card details — by pretending to be a real company. Unfortunately, cybercriminals can be quite sophisticated and often do a good job of tricking people into sharing their personal information. They purposely copy the look of a major company’s advertising or website to make their fraudulent emails look legitimate.

Important! Time Warner Cable will never ask for billing or password information by phone or email.

Three ways to spot phishing emails:

  1. Unprofessional Presentation: Be wary of emails with bad grammar and spelling mistakes. A real, professional organization would not send a sloppy email to their customers.
  2. Phony Links: If you think an email is suspicious, use your mouse to hover over the link without clicking on it. If the link you see while hovering does not match the link that’s in the email, it’s likely the email is a fraud. Also, remember that you should never open attachments from an unknown or suspicious sender.
  3. Threatening Tone: Legitimate companies don’t threaten their customers. Never respond to emails about “account closures” or “security compromises,” etc.

If you ever think you have received a fraudulent email from Time Warner Cable, forward a copy of the email to so we can investigate.