Internet FAQs

What credentials do I need to access Boingo Hotspots?


Residential customers need a TWC ID and password.

If you don't have a TWC ID, register for one now.

Forgot your username? Retrieve your TWC ID username.

Forgot your password? Reset your password.

Your credentials will not be saved when you sign in directly to a Boingo Hotspot, but if you download the latest release of TWC's WiFi Finder app and follow the prompts to save your credentials (and for iOS users to create a Passpoint profile) you will auto-connect and not need to sign in every time you are in range.

For additional sign in support, you can chat online or call 1-888-851-9350.