First, make sure you are within range of a TWC WiFi® Hotspot and that the WiFi feature on your mobile device is turned on.
Select a TWCWiFi network name from available wireless networks.
You may see two options: TWCWiFi and TWCWiFi-Passpoint.
- On selecting the TWCWiFi network name, open your browser and the TWCWiFi sign-in portal will appear.
- Sign in using your TWC ID and password. If you are not a qualified customer, select the Guest Access tab to request a Free Trial or purchase an Access Pass.
- Accept the terms and conditions and connect.
- On selecting the TWCWiFi-Passpoint network name, your device's native sign in screen will appear.
- Sign in using your TWC ID and password, follow prompts and connect.
If you need additional assistance, please call our WiFi hotspot customer support hotline at 1-888-851-9350.