Internet FAQs

How do I release and renew an IP address on my computer?


When you connect to your Internet service your computer obtains an IP address from one of our servers. That IP address is "leased" to your computer for a varying length of time that can range from a few hours to several days.

Sometimes, though, your leased IP becomes corrupted, or your computer remains idle for too long and your lease expires. When that happens your computer may experience problems connecting to the Internet. Usually you can correct these connection issues by releasing your IP address and requesting a new one from the server.

Steps for getting a new IP address from our server:

Windows XP

  1. Select Control Panel from the Start menu.
  2. Select Network and Internet Connections, then Network Connections.
  3. Click the Local Area Connection icon under LAN or High-Speed Connection.
  4. Click Disable this network device in the Network Tasks frame to release your IP address.
  5. Click Enable this network device in the Network Tasks frame to renew your IP address.

Windows Vista

  1. Select Control Panel from the Start menu.
  2. Select Network and Internet.
  3. Select Network and Sharing Center.
  4. Under the Network section, click View Status.
  5. In the Local Area Connection window, click Diagnose.
  6. Windows will check the connection.
  7. After checking your connection, a Windows Network Diagnostics window appears.
  8. Click Reset the network adapter....
  9. In the User Account Control window, click Continue.
  10. The Windows Network Diagnostics runs and repairs your connection.
  11. A message will appear confirming the problem has been resolved.
  12. Click Close.

Windows 7

  1. Select Control Panel from the Start menu.
  2. Select Network and Internet.
  3. Select Network and Sharing Center.
  4. Under the View your active networks section, select Local Area Connection.
  5. In the Local Area Connection window, click Diagnose.
  6. Windows will check the connection.
  7. After checking your connection, a Windows Network Diagnostics window appears.
  8. Click Reset the network adapter....
  9. In the User Account Control window, click Continue.
  10. The Windows Network Diagnostics runs and repairs your connection.
  11. A message will appear confirming the problem has been resolved.
  12. Click Close.

Macintosh

  1. Select System Preferences from the Apple menu.
  2. In the System Preferences window under the Internet & Wireless section, click the Network icon.
  3. Choose your connection service from the list (such as Ethernet or AirPort).
  4. Click the Advanced button.
  5. Click the TCP/IP tab.
  6. Click the Renew DHCP Lease button.
  7. Click OK.
  8. Close the Network window.