Phone FAQs

When will the New York 518/838 area code overlay calling change begin?


Effective March 18, 2017, you should begin using the new dialing procedures whenever you place a call from the 518 area code. If you forget and dial just seven digits, your call will still be completed.

Beginning August 19, 2017, you must use the new dialing procedures, as described above for all calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a recording will instruct you to hang up and dial again.

Beginning September 19, 2017, new telephone lines or services may be assigned numbers using the new 838 area code. All calls made within and between area codes 518 and 838 must be placed using the 10-digit telephone number (518 or 838 plus the 7-digit telephone number).

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