Phone FAQs

Are there extra charges or fees associated with your Voice plan?


Yes. You will be charged, at competitive rates, for:

  • Calls to international locations not included in your Voice plan (see below)
  • Directory Assistance and some Operator Services
  • Applicable taxes and fees

Please refer to the information below to find out what international destinations are included in your Voice plan.

  • If you’ve added or changed your Phone services since November 15th, 2016, refer to Spectrum Voice.
  • If you have not made any account changes since November 15th, 2016, refer to Existing TWC Voice Plan.
Existing TWC Voice Plan Spectrum Voice
American Samoa
Latvia
Canada Mexico
U.S. Virgin Islands
Austria
Lithuania
Guam Puerto Rico
Wake Island
Belgium
Luxembourg
Marianas Island
U.S.
 
Bulgaria
Malta Spectrum Voice International also includes:
Canada
Mexico
Argentina Guatemala Peru
China
Netherlands
Australia
Hong Kong
Philippines
Croatia
North Marianas
Austria
Hungary Poland
Czech Republic
Norway
Bahamas Iceland Portugal
Denmark
Poland
Bangladesh India Romania
Estonia
Portugal
Belgium Indonesia Russia
Finland Puerto Rico Bermuda Iran Singapore
France Republic of Cyprus Bolivia Ireland Slovakia
Germany Romania Brazil Isreal Slovenia
Greece Slovakia Bulgaria Italy South Africa
Guam Slovenia Chile Japan South Korea
Hong Kong Spain China Lebanon Spain
Hungary Sweden Colombia Luxembourg Sweden
India U.S. Costa Rica Malaysia Switzerland
Ireland U.S. Virgin Islands Croatia Malta Syria
Italy United Kingdom Cyprus Martinique Taiwan
    Czech Republic
Netherlands Thailand
    Denmark NL Antilles Turkey
    Dom Republic New Zealand United Kingdom
    El Salvador
Nigeria Uruguay
    Finland Norway Venezuela
    France Pakistan Vietnam
    Germany Panama  
    Greece Paraguay