Phone FAQs

What are the eligibility requirements for the California LifeLine Phone Credit?

There are two methods of determining eligibility requirements.

Eligible Programs: Under Program-Based eligibility, you may qualify for the California LifeLine Phone Credit discounts if you or another person in your household are already enrolled in one or more of the eligible public-assistance programs below:

  • Medicaid/Medi-Cal
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance or Section 8
  • CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
  • Women, Infants and Children Program (WIC)
  • National School Lunch Program (NSL)
  • Temporary Assistance for Needy Families (TANF)
  • California Work Opportunity and Responsibility to Kids (CalWORKs)
  • Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)
  • Welfare-to-Work (WTW)
  • Greater Avenues for Independence (GAIN)

Income-Based Eligibility: Under Income-Based eligibility, you may qualify for our California LifeLine Phone Credit if your annual total household income is at or less than the income limits below. Household income includes, but is not limited to: wages, salaries, interest, dividends, alimony and child support, grants, gifts, allowances, stipends, lottery winnings, inheritances, workers’ compensation, unemployment and public assistance benefits, social security payments, pensions, rental income, income from self-employment, cash payments from other sources, and all employment-related non-cash income.

Household Size Annual Income Limits
1-2 members $25,900
3 $30,100
4 $36,500
Each additional member Add $6,400

Effective from June 1, 2016 to May 31, 2017

For more information visit the Is California LifeLine Right For You? section of the California LifeLine Administrator Website.

Note: At this time, Time Warner Cable offers the Lifeline Phone Credit program in California and New York only.