Phone FAQs

What documentation do I have to provide to establish my eligibility for California LifeLine Phone Credit?


Supporting documentation requirements differ depending on which method is used for qualification.

Method 1: Participation in Federal or State assistance programs:

  • ID card or number from a qualifying assistance program
  • Statement of benefits from Supplemental Security Income (SSI) and/or qualifying assistance program
  • Notice of eligibility or decision letter of participation from a qualifying assistance program
  • Other official documentation

Method 2: Income-based criteria. Acceptable income documentation includes:

  • Front page only of prior year’s state (540, 540A, 540 2EZ, 540NR, or 540X), federal (1040, 1040A, 1040EZ, 1040NR, 1040NR-EZ, 1040SS, or 1040X), or tribal tax return
  • Income statements or paycheck stubs for 3 consecutive months within the past 12 months
  • Statement of benefits from Social Security, Veterans Administration, retirement/pension, Unemployment Compensation, and/or Workers’ Compensation
  • Alimony and/or child support documents
  • Other official documents

Note: At this time, Time Warner Cable offers the Lifeline Phone Credit program in California and New York only.