Phone FAQs

What are Block Anonymous Calls and Enhanced Block Anonymous Calls and how do they work?


Block Anonymous Calls allows you to block calls from people who choose to hide their outbound caller ID. Most phone companies allow users to hide their outbound caller ID as a legitimate privacy protection tool. Unfortunately, however, a growing number of telemarketers are using this tool to hide their caller IDs illegally. Our customers can chose to block any call with a hidden caller ID using Block Anonymous Calls.

Enhanced Block Anonymous Calls allows you to block calls from people who intentionally remove their caller ID information. At times, the most aggressive telemarketers will fully remove their caller ID information in an attempt to contact our customers. Our Phone users can choose to block all calls from people who intentionally remove their caller ID information by using Enhanced Block Anonymous Calls. Note: This setting may block some legitimate calls, such as incoming international long distance.

You can turn on only one of the two Block Anonymous Calls options or you can turn them both off.

Block Anonymous Calls and Enhanced Block Anonymous Calls are included in your Phone service.

In addition to configuring Block Anonymous Calls in VoiceZone®, you can use star codes on your phone to turn it on or off. Press *77 to activate Block Anonymous Calls and wait for the confirmation tone. All unidentified calls will be rejected. To deactivate it, press *87. There are no star codes for Enhanced Block Anonymous Calls at this time.