Phone FAQs

What is Call Forwarding and how does it work?

Call Forwarding allows you to forward all of your incoming calls to another phone number.

Call Forwarding is included in the price of your Phone service.

To use Call Forwarding, on the phone that calls are to be forwarded from, press *72 and listen for 3 short beeps and then a dial tone. For long-distance dialing, enter the 10-digit phone number (1+ area code + phone number) where calls will be forwarded to and wait for the confirmation tone. The system will automatically place a courtesy call to the forward-to number. If the forward-to party answers the courtesy call, the feature is activated.

To deactivate Call Forwarding, dial *73 and wait for a deactivation confirmation tone. You can also turn Call Forwarding on or off within the VoiceZone® tab of the My Account portal.