Phone FAQs

Do I have to keep the Phone modem in a specific location?

Yes. If you are a current Internet customer the installation will involve switching out your existing high-speed Internet modem for a new Phone/Internet modem, or eMTA. The modem should remain with your computer (and within 3 feet of a phone jack) so that you can use it for both Internet access and your Phone service. If you are not a current Internet user, the modem will simply need to be placed within 3 feet of a phone jack.