Phone FAQs

How do I retrieve my Voicemail?


The following instructions will guide you through the process of retrieving your Voicemail messages:

Using a phone on our service:

  1. Lift the handset of your phone.
  2. A stutter dial tone means you have a message(s).
  3. Dial either *98 or the Voicemail access number included in your TWC Phone Welcome Kit (you can also find your access number here) and wait for Voicemail to answer.
  4. The Voicemail system will tell you how many new messages you have.
  5. Press the ‘1’ key to listen to your messages.

Away from home using any other phone (using the phone number on our service):

  1. Lift the handset of any touch-tone phone.
  2. Dial your 10-digit phone number.
  3. Wait for your call to go into the Voicemail system; you will hear your Voicemail greeting.
  4. Press the (*) key.
  5. Enter your PIN followed by the (#) key.
  6. The Voicemail system will tell you how many new messages you have.
  7. Press the ‘1’ key to listen to your messages.

Away from home using any other phone (using your Voicemail access number):

  1. Lift the handset of any touch-tone phone.
  2. Dial the Voicemail access number included in your TWC Phone Welcome Kit (you can also find your access number here).
  3. Enter your 10-digit home telephone number and press the (#) key.
  4. Enter your PIN followed by the (#) key.
  5. The Voicemail system will tell you how many new messages you have.
  6. Press the ‘1’ key to listen to your messages