Phone FAQs

What is Voicemail Transcription?


Voicemail Transcription allows you to view or download text versions of your Voicemail messages as an alternative to listening to them. The transcription of your new voicemail can be sent to you in an email or as a text message to your mobile device. Please note that transcription accuracy depends on many factors such as noise level, phone line quality and voice clarity of person leaving the message.

Voicemail Transcription is available at no additional charge with our Voicemail service and must be enabled or disabled through the VoiceZone® portal.

See our VoiceZone® Step-by-Step for instructions on how to manage Voicemail Transcription options.