TV FAQs

What is happening to my TV service?


We are encrypting Starter TV (formerly known as Basic TV). Once the Starter TV service is encrypted, a digital device will be required on every TV to view services. Encryption protects programming so that it cannot be viewed without authorization. This will also allow us to automate certain system functions and help reduce the need for scheduled in-home appointments, providing you with a better customer experience.

Note: The encryption initiative currently only affects customers in LA and NYC.