What is happening to my TV service?

Time Warner Cable is encrypting Starter TV (formerly known as Basic TV). Once the Starter TV (formerly known as Basic TV) service is encrypted, a digital device will be required on every TV to view services. Encryption protects programming so that it cannot be viewed without authorization. This will also allow Time Warner Cable to automate certain system functions and help reduce the need for scheduled in-home appointments, providing you with a better customer experience.

Note: The encryption initiative currently only affects customers in LA and NYC.