TV FAQs

How do I turn Closed Captioning on or off?


If you have a digital Set-Top Box with digital cable service:

Using Navigator™:

  1. Press SETTINGS on your remote.
  2. Using the left/right arrow buttons, scroll to Quick Settings.
  3. Using the up/down arrow buttons, scroll to Closed Captioning.
  4. Press SELECT on your remote.
  5. Using the up/down arrow buttons, scroll to highlight On, On with Mute or Off.
  6. Press SELECT on your remote.

Using i-Guide:

  1. With your Set-Top Box currently on, push the power button on your Set-Top Box to turn it off.
  2. Immediately (within one second) press MENU on your remote.
  3. The User Settings menu will display on-screen. 
  4. Using the left/right/up/down arrow buttons, highlight Closed Caption.
  5. Press OK/SELECT on your remote to toggle between Enable and Disable. 
  6. Power on your Set-Top Box to return to watching TV.

Note: If you have basic cable, please consult your television’s user manual for instructions to turn on/off closed captioning.

If you are still having issues, please contact us.