TV FAQs

What is the Digital Conversion Initiative?


We are transitioning our video services to a digital-only signal. Once complete, the entire channel lineup will be digital and encrypted. The digital conversion will improve picture and sound quality, and will allow us to offer even more HD choices, On Demand titles, faster Internet speeds and enhanced Phone services. Encryption protects programming so that it cannot be viewed without authorization. This will allow us to automate certain functions and reduce the need for customers to schedule in-home appointments, providing you with a better customer experience.

Note: In Texas and the Midwest, this information applies only to customers in Austin, Dallas, San Antonio and Kansas City.