TV FAQs

Which customers will be affected?


Any customer who subscribes to Video services and plugs their cable line directly into their TVs, VCR or DVD Recorder will be affected. For each of these TVs you will need to take action and install a Set-Top Box or Digital Adapter. TVs already connected to a Set-Top Box, Digital Adapter or CableCARD™ equipped device will not be impacted by this change, and you don’t need to do a thing.

Note: In Texas and the Midwest, this information applies only to customers in Austin, Dallas, San Antonio and Kansas City.