Try the following troubleshooting steps:
- Verify your connections:
- Check that all connections are securely plugged in.
- Check that you're using the proper connectors in the correct places. For instance, the cable coming from wall should be connected to the "IN" jack on the cable box.
- Check you TV:
- Verify the proper input is selected (Channel 3, Input 1, Input 2, HDMI, etc.).
- Check your cable box:
- Check the disk space:
- If you are unable to record programming, it may be due to the availability of memory on your DVR. The Interactive Guide will alert you if a show fails to record because of a lack of available storage. If the indicator (located below the video preview window when in the recorded show list view) indicates greater than 90% full and you have many recordings set as “do not record”, you will need to manually delete recordings in order to avoid future recording failures.
- Reboot the cable box