My box isn't working and appears stuck from the new Guide upgrade. How do I troubleshoot?

The most common way to resolve issues is by rebooting. Unplug the power to the Set-Top Box and plug it back in. Once the box is rebooted and the time clock is displayed, use the POWER button to turn the box back on.  A live channel should show on the TV.

Note: The New Guide is currently available only in the following areas:

  • Charlotte
  • Kentucky
  • Columbia
  • Los Angeles
  • Indiana
  • San Antonio
  • Kansas City
  • San Diego