TV FAQs

My box was recently upgraded and the experience is different. What changed?


This is the newest version of the Guide on your Set-Top Box. New features include: quick access to recently watched channels and recordings, ability to find shows by network, a new Kids Portal and more. Press the MENU button and choose “Feature Tour” to see an overview of the changes. Visit our step-by-step guide to learn more.

Note: The New Guide is currently available only in the following areas:

  • Charlotte
  • Kentucky
   
  • Columbia
  • Los Angeles
   
  • Indiana
  • San Antonio
   
  • Kansas City
  • San Diego