Why can’t I browse while watching TV?

The newest version of the Guide on your Set-Top Box introduced the “Recently Viewed” feature, which replaces the banner browsing functionality for live TV. You can go to SETTINGS on your remote and restore banner browsing by turning OFF the Recently Viewed feature. For detailed instructions, see our step-by-step.


Note: The New Guide is currently available only in the following areas:

  • Bowling Green
  • Kentucky
  • Northeast Ohio
  • Tennessee
  • Hudson Valley
  • Lincoln
  • NYC
  • Texas
  • Indiana
  • Los Angeles
  • San Diego
  • Kansas City
  • North Carolina
  • South Carolina