TV FAQs

Why do I have a pop‐up on my DVR that says “Enriching 1 of X”?


The upgrade to the newest version of the Guide on your Set-Top Box adds season/episode numbers to DVR series recordings. This is designed to be a one-time event for each series so that all DVR content (past and future recordings) will align with live and On Demand listings. Some older content may not be able to be enriched, and thus will be moved to the “Other” folder.

Note: The New Guide is currently available only in the following areas:

  • Charlotte
  • Kentucky
   
  • Columbia
  • Los Angeles
   
  • Indiana
  • San Antonio
   
  • Kansas City
  • San Diego