TV FAQs

Why is there a delay when accessing my DVR recordings and why does my box seem slow?


To ensure that video is available as quickly as possible after a reboot or after a power outage, the network starts loading DVR recording information right away. Depending on the number of recordings on your Set-Top Box, and/or the number of scheduled recordings, this step may take up to 10 minutes. Although processes are actively being performed, it may appear that the Set-Top Box is slow to respond.

Note: The New Guide is currently available only in the following areas:

  • Charlotte
  • Kansas City
  • Raleigh
 
  • Columbia
  • Kentucky
  • San Diego
 
  • Greensboro
  • Los Angeles
  • South Carolina
 
  • Indiana
  • NYC
  • Texas