What should I do if I get an On Demand error message?

If the error message you get is 1103 or 232, contact us and let us know which number was received. If you get any other error message, follow the steps below to troubleshoot.

  1. Check your remote. If there's a VOD/VCR switch at the bottom of the keypad, make sure it is switched to the VOD position.
  2. If you tune to the appropriate Movies or Premiums On Demand channel and the Program Guide doesn't load after a full minute, try ordering a different movie (any of the several free On Demand options available).
  3. Reboot your Set-Top Box.

Still having issues? Contact us.