Why is the On Demand Portal available on only one of my set-top boxes?

Because of the new technology being used with the On Demand Portal and Advanced Search, it requires network enhancements as well as upgrades to Set-Top Boxes.

The On Demand Portal is only available to customers whose Set-Top Boxes are ADSG (Advanced DOCSIS Set-Top Gateway) capable and enabled and are using the ODN navigator. If the other Set-Top Boxes in your home do not satisfy these requirements, they will not have access to the On Demand Portal.