Why is the On Demand Portal available on only one of my Set-Top Boxes?

Because of the new technology being used with the On Demand Portal and Advanced Search, it requires enhancements in Time Warner Cable's network as well as upgrades to the Set-Top Boxes.

The On Demand Portal is only available to customers whose Set-Top Boxes are ADSG (Advanced DOCSIS Set-Top Gateway) capable and enabled and are using the ODN navigator. If the other Set-Top Boxes in your home do not satisfy these requirements, they will not have access to the On Demand Portal.