TV FAQs

What is solar interference (sun outage) and how does it impact my video signal?


A sun outage is an interruption in or distortion of satellite signals caused by interference from solar radiation. As the sun's path across the sky gets lower each day, there are times when it's in a direct line behind a communication satellite that is sending programming signals to a receiving satellite dish on Earth. The effects are seen on most channels and occur during various times of the day, lasting up to 15 minutes.

You may experience short service interruptions between Friday, March 3, 2017 and Wednesday, March 8, 2017. This includes:

  • Sparkles in the first days of the sun outage time frame that may gradually deteriorate to the point of total outage.
  • Blocks or freeze frames in the picture before and after peak times.

Unfortunately, there is technically nothing that can be done to prevent sun outage effects. Please note that sun outages are not TV outages.

If any group of channels is affected for more than 15 minutes, or if all channels are affected at one time, there may be a problem that is unrelated to sun outages. If you need assistance, please contact us.

Note: Sun outages don't affect Internet, Voice, or Video On Demand services.