There are various things that can effect your ability to order Pay-Per-View programming:
Delinquency occurs when a payment has not been made by the due date.
Your account may limit the dollar amount of Pay-Per-View programming you are permitted to order. A Pay-Per-View limit is assigned to your account based on your individual credit results. When you exceed your assigned limit you will not be able to order additional Pay-Per-View programming.
Rebooting your Set-Top Box will often resolve equipment related issues.
For the best performance with your digital cable signal, use a coaxial cable distributed by Time Warner Cable. If you are using a cable splitter, confirm the cables are securely attached. If they are, and Pay-Per-View is still not working, remove the cable splitter and connect the cables directly to your TV or cable box.
For additional assistance with ordering Pay-Per-View issues, contact us.