TV FAQs

How do I troubleshoot errors with the Spectrum TV app for Roku?


Below are basic troubleshooting steps for the Spectrum TV app on Roku:

  1. Exit the Spectrum TV app, and then relaunch the app to see if the issue persists.
  2. Ensure you’re using the correct TWC ID. Recover your username and password.
  3. Troubleshoot your Internet or WiFi connection.
  4. Reboot your Roku: Unplug the device, wait 30 seconds, then plug it back in.
  5. Sign in and confirm your account status.
  6. Delete and re-install the Spectrum TV app on your Roku.

For further assistance, visit Roku Support.